Legal
Refund Policy
Last updated: April 2026
We aim to be transparent about how payments work on our projects. This policy covers cancellations, disputes, and warranty obligations for both technology and sports infrastructure engagements.
1. Overview
capsinfra operates as a project-based professional services firm delivering technology development and sports infrastructure construction. Given the nature of our work — custom software, physical construction, and dedicated professional time — our refund policy reflects the realities of these engagements. This policy applies to all services delivered by capsinfra including full stack development, Oracle Fusion consulting, mobile app development, API integrations, court construction, and sports complex design and build.
2. Advance Payments
Advance payments (also called mobilisation payments or deposits) are used to reserve capacity, initiate procurement, and begin project planning. These payments are non-refundable once work has commenced. If capsinfra is unable to commence work within 14 days of receiving an advance payment due to our own constraints, the full advance will be refunded.
3. Milestone Payments
Milestone payments are tied to the delivery of specific, agreed deliverables defined in the project agreement. 3.1 If a milestone has been fully delivered and accepted by the client, the corresponding payment is non-refundable. 3.2 If a milestone is disputed, the client must raise the dispute in writing within 7 days of delivery. capsinfra will review and remediate any genuine deficiencies at no additional charge. 3.3 If a milestone has not been delivered due to capsinfra's failure, the client is entitled to withhold that milestone payment until delivery.
4. Project Cancellation by Client
4.1 If the client cancels a project after commencement, they are liable for all work completed to the date of cancellation. 4.2 The cancellation fee is calculated as follows: — All completed milestones paid in full — Work in progress billed at a pro-rata daily rate based on the project total — Any materials procured or third-party costs incurred on the client's behalf 4.3 Any advance payment will be applied against the amount due. If the advance exceeds the amount due, the balance will be refunded within 14 days.
5. Project Cancellation by capsinfra
capsinfra reserves the right to cancel a project in exceptional circumstances (including but not limited to: non-payment, client misconduct, or force majeure events). If capsinfra cancels a project without cause, we will refund all payments received for work not yet delivered, calculated fairly and transparently.
6. Defect Warranty — Technology Projects
Technology deliverables are covered by a post-launch defect warranty of 30 to 90 days as specified in the project agreement. During this period, bugs or defects directly attributable to capsinfra's work will be remediated at no charge. This warranty does not cover issues arising from client modifications, third-party integrations, or infrastructure changes made after handover. Warranty claims do not entitle the client to a refund of project fees.
7. Structural Warranty — Sports Infrastructure Projects
Sports infrastructure projects carry a structural warranty as specified in the project agreement (typically 1 to 10 years). Surface and material defects covered under warranty will be rectified at capsinfra's cost. Warranty claims do not entitle the client to a refund of project fees. The warranty covers defects attributable to workmanship or materials supplied by capsinfra, and excludes damage from misuse, natural disasters, or modifications made by third parties.
8. How to Request a Refund or Raise a Dispute
All refund requests and payment disputes must be submitted in writing to hello@capsinfra.com with the subject line "Refund Request — [Project Name]". Include the following: — Your name and company — Project name and reference — Invoice number(s) in dispute — A clear description of the basis for the refund request We will acknowledge your request within 2 business days and aim to resolve all disputes within 14 business days.
9. Governing Law
This Refund Policy is governed by the laws of India. Any disputes that cannot be resolved through direct negotiation shall be subject to the jurisdiction of the courts in Pune, Maharashtra, India.
10. Contact
For any questions about this policy: Email: hello@capsinfra.com Phone: +91 86682 61315 Address: Pune, Maharashtra, India